Don’t Forget the Bubbles Limited (“DFTB”, “us” or “we”) is the Data Controller over any Personal Data we process about you for the purposes set out in this Privacy Notice. DFTB complies with the General Data Protection Regulation (“GDPR”) and Data Protection Act 2018 when processing your Personal Data. This privacy notice outlines the personal data DFTB collects from you through your interaction with the website www.dontforgetthebubbles.com and the DFTB Digital project website www.dftbdigital.com. If you have any concerns about DFTB’s processing of your Personal Data, or you have a general enquiry in relation to data protection, please contact us at firstname.lastname@example.org
Personal Data: means any information relating to an identified or identifiable person, known as a ‘Data Subject’. An ‘identifiable’ natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier or to one or more factors specific to that person.
Special Category Data: means Personal Data concerning health; a person’s sex life or sexual orientation; data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership; and genetic data, biometric data which identifies a natural person.
When we use the term ‘Personal Data’ we mean both Personal Data and Special Category Data.
We may collect, use, store and transfer different kinds of Personal Data about you including the following:
DFTB obtained your data from the following sources:
We use Google Analytics to analyse the audience of the website and improve our content. For further information on Google Analytics, please visit www.google.com/analytics/learn/privacy.html.
We will only use your Personal Data when the law allows us to. Most commonly, we will use your Personal Data to provide our goods and services to you, including:
We will process your Special Category Data on the basis that you give us your explicit consent to do so.
We have set out below, in a table format, a description of all the ways we plan to use your Personal Data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your Personal Data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your Personal Data where more than one ground has been set out in the table below.
|Purpose/ Activity||Type of data||Lawful basis for processing|
|To provide you with services||(a) Identity (b) Contact (c) Financial||(a) Performance of a contract with you (b) Consent (where we process Special Category Data)|
|Responding to requests, enquiries, complaints and other customer care related activities||(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications||(a) Performance of a contract with you (b) Necessary for our legitimate interests (to develop our products/services and grow our business)|
|To register you as a new customer||(a) Identity (b) Contact||Performance of a contract with you|
|To process and deliver your orders: (a) Managing payments, fees and charges (b) Collecting and recover money owed to us||(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications||(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)|
|To administer and protect our operations and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||(a) Identity (b) Contact (c) Technical||(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation|
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you||(a) Identity (b) Contact (c) Usage (d) Marketing and Communications (e) Technical||Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||(a) Technical (b) Usage||Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about goods or services that may be of interest to you||(a) Identity (b) Contact (c) Technical (d) Usage (e) Marketing and Communications||Necessary for our legitimate interests (to develop our products/services and grow our business)|
We strive to provide you with choices regarding certain Personal Data uses, particularly around marketing and advertising. We may use your Identity, Contact, Technical and Usage Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to Personal Data provided to us as a result of a product/service purchase or Personal Data supplied by you
We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may disclose your Personal Data to:
Your Personal Data will be stored in a secure environment, located in the United Kingdom.
Personal Data provided to us may be transferred, processed, used or stored by us or by our third party service providers in countries other than the UK, including the European Economic Area (“EEA”) and the United States of America. Please contact us if you want further information on the specific mechanism used by us when transferring your Personal Data out of the EEA.
Personal Data which is shared with third parties may be processed by that third party outside of the UK and EEA.
We may share de-identified, aggregate and/or anonymous data with third parties in the UK and overseas, including in Australia, the USA and Canada, for research, development, statistical or other business related purposes.
If you are located in a European Union Member State, to the extent that we are subject to GDPR, we will comply with our obligations under the GDPR in relation to the processing of any personal data that we hold about you.
DFTB works hard to protect your Personal Data and have adopted appropriate technical and organisational measures to keep it safe from unauthorised disclosure, alteration or destruction. In addition, we limit access to your Personal Data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality. We will take reasonable steps to ensure that the Personal Data we hold is accurate, complete, up-to-date, secure and protected from unauthorised access, modification or disclosure. However, we will not be held responsible for events arising from unauthorised access to your Personal Data.
We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
The transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to DFTB via the internet. Any transmission is at your own risk.
We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for or until such time that you withdraw your consent and exercise your right to request that DFTB stops processing your Personal Data. We may retain your Personal Data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for Personal Data, we consider the amount, nature and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.
As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this information by using cookies, server logs, Google Analytics and other similar technologies.
Under certain circumstances, you have rights under data protection laws in relation to your Personal Data. Please contact us at email@example.com if you would like to exercise any of your rights or you have any queries. The rights you can have over your data are as follows:
You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
DFTB’s website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy notices and that we do not accept any responsibility or liability for these notices or for any Personal Data that may be collected through these websites or services, such as contact and location data. Please check these notices before you submit any Personal Data to these websites or use these services.
We reserve the right to amend or change this Privacy Notice. Any changes we may make to this Privacy Notice in the future will be communicated to you in some manner.
Questions, comments and requests regarding this Privacy Notice are welcomed and should be addressed to Tessa Davis at firstname.lastname@example.org